FAQS
Frequently Asked Questions
We offer a wide range of animation services, including logo animations, and more. Our focus is on high-quality animations that meet your needs.
Please check out the PRICING tab at the top of our website where you will see all of our special pricing deals for Logo Animation Packages. When animating an existing logo, the more videos you purchase at one time, the more of a discount you will receive as you’ll see in our PRICING tab!
All logo animation orders are normally completed and e-mailed back within 72 hours or less. If you need your videos sooner, you may elect to pay a small fee to upgrade for expedited turnaround which is 24 hour or less.
Currently we can only accept PNG (transparent background) or JPG file when uploading your logo here on our website.
You can contact us through our support email at support@excelmotions.com or use the contact form available on our website. We will respond to your inquiry as soon as possible.
All animation templates on our site include default audio effects that will automatically be applied to your video. Unfortunately, we cannot alter the default audio that comes with your template. If you prefer for your video to have no audio at all, please let our design team know after you place your order and they can remove it completely. Just e-mail them with your full name and order number: support@excelmotions.com.
OAll videos also come standard in 1080p HD quality. For an additional fee, you may choose to upgrade to 4K quality video for any given effect before you add the product to your cart.
Your animation video will be the exact same length as the template shown on our page. We unfortunately cannot adjust the duration or timing of our templates.
Unfortunately, we don’t offer custom animation videos, but we have over 240+ animation effect templates to choose from on our site. If you are looking for something specific, please reach out to our team on Instagram/Facebook using the logo at the bottom of your screen and one of our team members will be happy to assist!
We currently accept the following payment options on our website: PayPal & Credit/Debit Card (Visa, Discover, Mastercard, American Express) All products and prices listed on our website are in USD.
You may elect to pay a small fee to upgrade for adding a text to your logo at the time of order.
Even if you only have one logo design, many clients choose to purchase more than 1 video to showcase their logo, using different effects. These work great for marketing/promo videos, and also posting on social media to stand out from your competitors! If you plan to promote different videos throughout the year, planning ahead and buying multiple videos at once will save you money since we discount prices as you bundle!